Refund & Returns Policy
Refund & Returns Policy
At Crabfashion, we want you to have a smooth shopping experience.
Return Eligibility
A product may be eligible for return or exchange if:
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The wrong product was delivered.
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The product was damaged upon delivery.
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The product has a manufacturing defect.
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An item is missing from the order.
Product Condition
Returned products should generally be unused and in their original condition and packaging.
Products that have been used, damaged, washed, altered, or tampered with may not be accepted.
Cosmetics & Skincare
For hygiene and safety reasons, opened or used cosmetics, skincare, beauty, and personal-care products are generally not eligible for return or exchange.
If you receive a damaged, defective, expired, or incorrect product, please contact us promptly.
Return Request
To request a return or exchange:
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Contact Crabfashion with your order details.
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Explain the issue clearly.
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Provide photos or videos if requested.
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Wait for confirmation and return instructions.
Please do not send any product back without contacting us first.
Refund
If a refund is approved, it will be processed through the applicable payment method or another agreed method.
Refund processing time may vary depending on the payment provider or financial institution.
Return Delivery Charges
If the issue is caused by Crabfashion, applicable return or replacement delivery costs may be covered by us.
For other approved returns, the customer may be responsible for return delivery charges.
Final Decision
All returned products may be inspected before approving a return, exchange, replacement, or refund.
Website: crabfashionbd.com
Last Updated: August 2026